Contact Us

Got a question about one of our crypto casino reviews, spotted something that needs updating, or just want to flag an issue with a site we cover? This page explains how to reach BTC Casinos and what we can help with.

How to reach the BTC Casinos team

The best way to contact us is by email at [email protected]. We read every message personally and aim to respond within a couple of business days. Please include the name of the casino you're asking about and, if relevant, a screenshot or link so we can look into it properly.

We're a small independent team, so we can't offer live chat or phone support for the site itself — for that kind of help, you'd need to contact the casino operator directly through their own support channels.

What we can actually help with

• Corrections or updates to a casino review, bonus term, or piece of licensing information
• Questions about how we rank and score sites like BetPanda, CoinPoker Casino or the other operators listed on this site
• Feedback on your experience with a crypto casino we've reviewed, positive or negative
• General questions about crypto casino terminology, coins accepted, or how the payout process typically works
• Suggestions for a casino, feature or comparison you'd like us to cover

What we can't help with

We're a comparison and review resource, not a casino operator, a payment processor or a customer support desk for any of the brands listed on this site. That means there are a few things outside what we can do:

• Account issues — withdrawals, deposits, frozen accounts or verification problems at a specific casino need to go through that casino's own support team.
• Tax or legal advice — questions about how gambling winnings or crypto gains are taxed, or whether a site is permitted in your state, should go to a qualified tax professional or attorney, not to us.
• Guaranteed outcomes — we can't advise you on how to win, and no one can promise a result. Gambling always carries the risk of losing money, and crypto adds price volatility on top of that.
• Bypassing verification or restrictions — we won't advise on how to get around a casino's identity checks, state geoblocks or self-exclusion tools.

Before you write to us, check our other pages

A lot of common questions are already answered elsewhere on the site. If you're weighing up a specific offer or trying to understand how our rankings work, it's often quicker to check there first:

• Read our About Us page for background on who runs this site and how we approach reviews
• If you're concerned about your own gambling habits or want tools to manage your play, our Responsible Gambling page has practical guidance and helpline information
• For the legal detail behind our reviews, our Terms and Conditions page covers how the site itself operates
• UK-based readers weighing options outside the GamStop scheme can see our separate coverage on Non GamStop Casinos

A note on commercial relationships

BTC Casinos may earn a commission when readers sign up to a casino through a link on this site. This does not affect how we rank or review operators, and it's not something our support inbox can change — if you have questions about how our commercial relationships work, our About Us page covers this in more detail.

If you're struggling with gambling

If gambling has stopped feeling fun, or you're finding it hard to stop, please don't wait to reach out for support. The National Problem Gambling Helpline is available at 1-800-GAMBLER. Offshore crypto casinos, including those reviewed on this site, generally don't offer the same self-exclusion tools or player protections as state-regulated US operators, so it's worth building your own limits in from the start. Our Responsible Gambling page has more on the tools available and where to find help.

All content on this site is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state law. If you're unsure whether online gambling is permitted where you live, check your state's current rules before signing up anywhere.

Ready to send a message?

Whether it's a correction, a question about a bonus's wagering requirements, or feedback on a casino you've used, email us at [email protected] and we'll get back to you as soon as we can. There's no need to rush — we'd rather give your message proper attention than a quick, generic reply.